BioPreventative - Miami, Florida

Sharen McAvoy

They know how to bill you but never send an intake link so you can’t get the medication. 4 months in a row, they charged my credit card tell you they are shipping and just never do. I canceled and they have not returned my money.
Thank you for your response. I will not call again. I did this2 x already with no results. Your intake was not sent to my email automatically. The only time it was sent was is after calling! At once even when I completed the form the order was not sent. The Dr never completed their part and you ash to have anther Dr do it. I never received my medication on time. I don't have time for thus circus. Just refund my money and we are done!!!!!!!!

Traci Aders

They say you’ll hear same day within 6 hours from a provider- NOT TRUE!!! I call customer service and literally got voicemail cause “ no one was available to answer my call”. They took my money and when I chatted I was told to just wait a few more hours - I waited and still nothing!!! Husband and I will cancel and they better refund both our payments as we will find a company that treats us with respect and wants our business. The only reason I gave 2 stars was because a prescriber did gets my husbands processed in a timely manor.

Brianna Ellis

If you want to get a refund and they already processed it they will charge you $100 to get a refund or you’re stuck paying the full amount for a cancelled subscription and no product. It’s good until it isn’t. Kinda scammy and they harass you through e-mail trying to convince you to stay. What a nightmare.

Rose Garrison

This will be my 3rd response to you. I have lost 22 lbs and have been fine. This week i am now having severe vomiting and constipation. I don't think I can continue. I have been miserable. I haven't gotten a response back. And also, i saw where my next payment was pulled from my bank acct. Please refund as I don't want to continue next month's treatment.

Thank you,
Rose Garrison

Masoomeh Faghankhani

Heads-up! They will charge you if they refuse to prescribe! I was prescribed Semaglutide compound online by another physician for 8 weeks before this year. I wanted to restart my medication but their physician refused to prescribe me! They just partially refunded me after that; however, they’d never mentioned in the consent or bill that they would deduct money if they refused to prescribe the medication. They just said if you were not eligible you would be refunded. When I reached out to their support team they sent me a link that we already wrote that in our website in return policy page. However in their first page of their website they just said we will refund if you are not eligible.

Debbie Williams

Very good customer service! Medicine comes promptly without any issue. So that you know if you go to 60 units or more your cost goes up $100 to $397.

Melissa Simon

I have been dropping weight and feel awesome about it! My meds are delivered in a timely manner and if I need anything, customer service answers promptly.

Michele Fredericks

So far so good just finished my fourth week, 8lbs down and no side effects! Appetite definitely suppressed. Excellent customer service! Looking forward to my labs and hoping my A1c and sugar are down.